This Privacy Policy explains how Delhi Bicycle Repair handles personal data when you use our website or contact us about bicycle servicing and repairs. It applies to service inquiries, workshop bookings, intake, inspection, repair work, collection, and related communications.
Subject to applicable law, you may ask us to access, correct, or delete certain personal data, or to object to or restrict some processing. You may also request a copy of information you have provided where the law requires it. If a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to verify your identity and locate the relevant records. Requests are handled within a reasonable period and in line with applicable legal requirements.
We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if a legal claim, compliance duty, or unresolved service matter requires it.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or another suitable channel. Continued use of the site or workshop services after an update means the revised policy will apply to the extent permitted by law.
We may collect identification and contact details, bicycle and service information, appointment details, payment-related records, inspection notes, repair instructions, and communications sent to us. Where needed for service delivery, we may also record information about component condition, requested work, collection status, and service summary details.
We receive data from service inquiries by phone, email, contact form, or in person at the workshop. We also generate records during intake, inspection, quotation, repair, quality checks, collection, and payment processing. Limited technical data may be collected when a website or device interaction is used to submit a request.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may also support form submission, security checks, and service-related navigation. We do not use cookies to collect more information than is reasonably needed for these purposes.
We use standard cookie controls for basic site operation, traffic analysis, and form handling where applicable. You may manage cookies through your browser or device settings and, where available, through on-site preference tools. Disabling certain cookies may affect the availability or reliability of some website features.
We use personal data to respond to inquiries, schedule and manage workshop appointments, inspect bicycles, prepare quotes after inspection, carry out repairs and adjustments, order or check compatible parts where needed, record service progress, complete quality checks, issue service summaries, process payments, maintain business records, and handle customer support. We also use limited technical data to operate and secure the website and to improve basic site performance.
We may share personal data with payment processors, communication providers, website or IT support services, and other operational partners that help us run the workshop and website. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations. We do not sell personal data.
We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority. We may also share information where needed to protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims.
